Rocky Boy Health Center Pharmacy would like to share an important update for patients using Dexcom sensors.
If your sensor pairs successfully with your receiver or phone but fails during the warm-up period, please contact Dexcom Customer Support directly. Dexcom will replace the failed sensor at no cost.
Please keep your sensor applicator or product box, as you will need the serial number when speaking with Dexcom.
If you run out of sensors while waiting for your replacement, our Pharmacy is happy to provide a replacement sensor.
Please share this information with anyone who may benefit!